SynergyOnline Web Services

SynergyOnline is a suite of online web services solutions designed to engage all local government customers whilst providing a high level of service, anytime, anywhere. Whether your customer is a ratepayer, resident or local business owner, our self-service options will be available for all to interact with your SynergySoft ERP to access information or transact business when it best suits them.

EFFORTLESS

IT Vision’s Online Lodgement and Tracking solutions greatly reduce administrative effort and result in customers being able to process their permits and / or obtain information quickly, all with great ease of access. SynergyOnline expands the number of payment solutions available, helping customers to clear debts without having to leave the comfort of their home or workplace.

Which SynergyOnline web service capabilities are available?

  • Building and Planning Services
    • Online Building Permit Lodgement and Tracking
    • Development Application Lodgement and Tracking
  • Environmental Health Services
    • Health Premises Application lodgement and renewal
  • Rates and Property Services
    • Rates Searches for Real Estate Agents
    • Property Detail Search for Ratepayers
    • Property Payment Transaction Search for Ratepayers
  • Ranger Services
    • Dog and Cat Detail Search for Owners
  • Online Payment Services
    • Rates
    • Development Applications and Building Permits
    • Infringements
    • Dog and Cat Renewals
    • Sundry Debtors Invoices
  • Online Customer Service Requests lodgement & tracking

CAPABLE

What does SynergyOnline deliver?

The SynergyOnline suite of web service capabilities enables the public to access, query, lodge, track and make payment in relation to key Council services utilising secure web payment solutions.

The SynergyOnline web service framework enables interactive website connectivity with our powerful SynergySoft ERP database and ensures transactions are processed seamlessly according to established business rules. Our framework approach means that beyond current solution capabilities, other Council specific requirements may easily be delivered, for example our Rates Search feature including Property Information Certificates for South Australian Councils.

SUPPORT MULTI DELIVERY

SynergyOnline has the potential to improve service delivery for any Local Government organisation (large or small) given that it may be delivered using any of these methods:

  • Traditional software licencing
  • SaaS Annual Subscription
  • SynergyCloud Hosted
  • BPMS (Business Process Management Service) fully SLA based service